Refund policy

Last Updated: March 2025 

At Dioza, we value your satisfaction and aim to make your shopping experience as seamless as possible. Please read our Refund and Returns Policy carefully to understand the terms and conditions applicable to returns and refunds for your purchases. 

 

1. Return Policy 

We offer a 7-day return window from the date of successful delivery for all eligible products. If you are not completely satisfied with your purchase, you may initiate a return under the following conditions: 

  • The product must be unused, unwashed, and in its original condition with all tags attached. 

  • The product must be returned in its original packaging. 

  • The return request must be raised within 14 days from the date of delivery. 

Non-Returnable Items 

The following items are not eligible for return: 

  • Items marked as Final Sale. 

  • Products damaged due to improper use, washing, or handling. 

  • Customized or altered items. 

 

2. Refund Policy 

Refunds will be processed on a case-by-case basis under the following circumstances: 

  • If the product is damaged or defective upon delivery. 

  • If you received the wrong product or size due to an error on our part. 

  • If the product is significantly different from the description provided on our website. 

Refund Application Window 

  • You must apply for a refund within 7 days of receiving the product. 

  • Refund requests raised after the 7-day window will not be eligible for consideration. 

Refund Processing 

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund. 

  • If approved, refunds will be processed within 7-10 business days to the original payment method. 

  • Shipping charges (if any) are non-refundable. 

 

3. Difference Between a Return and a Refund 

It’s important to understand the difference between a return and a refund: 

Return 

Refund 

A return refers to the process of sending back a product due to dissatisfaction or an issue (e.g., wrong size, incorrect product). 

A refund is the process of reimbursing the payment after the returned product is received and approved. 

You can apply for a return within 14 days of receiving the product. 

You must request a refund within 7 days of receiving the product. 

Products must be returned in their original condition with tags and packaging intact. 

Refunds are only processed after the returned product is inspected and approved. 

You may choose to receive store credit or a replacement instead of a refund. 

Refunds are issued to the original payment method within 7-10 business days after approval. 

If the product is damaged due to improper use or handling, the return may be rejected. 

Refunds will not be issued for non-returnable items or products that fail the inspection. 

 

4. How to Initiate a Return or Refund 

To request a return or refund, please contact our support team via: 

Email: support@dioza.in 
WhatsApp: +91 9227118624 

Required Information: 

To ensure a smooth process, please include the following details when reaching out: 

  • Order ID or Confirmation ID 

  • Full Name 

  • Contact Number 

  • Reason for the return or refund request 

Please attach clear photos of the following: 

  • The product showing the issue (if applicable) 

  • The product with its price tag attached 

  • The original packaging 

 

5. Exchange Policy 

Currently, we do not offer direct exchanges. If you would like to exchange a product, please initiate a return and place a new order for the desired item. 

 

6. Shipping Costs for Returns 

  • If the product is damaged, defective, or incorrect, we will cover the return shipping costs. 

  • If the return is due to a change of mind or incorrect size selection, the customer will bear the return shipping costs. 

 

We reserve the right to modify or update this policy at any time without prior notice. If you have any questions or need further assistance, feel free to reach out to us! 

Thank you for shopping with Dioza!